Southern Star Pharmacy Privacy Policy

Southern Star Pharmacy Effective Date of January 1, 2025

Your Privacy Matters to Us

Southern Star Pharmacy is committed to protecting your privacy and handling your personal and health information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and other applicable privacy and healthcare regulations.

This policy applies to all users of our website and all patients we serve, including patients who use our pharmacy for in store pickup, prescription fulfillment, and delivery services.

Where to Find This Policy

This Privacy Policy is publicly available and can be accessed at any time through the footer of our website at:

www.southernstarrx.com/privacy-policy

Information We Collect

We may collect the following categories of information:

Personal Information

• Name, date of birth, address, phone number, and email address
• Insurance and billing information
• Payment details
• Delivery address and contact information needed to coordinate prescription drop off

Protected Health Information (PHI)

• Prescription information
• Medication history
• Provider information
• Health conditions relevant to treatment
• Information needed to process, dispense, and deliver medications safely and lawfully

Website and Technical Information

• IP address, browser type, and device information
• Website usage data collected through cookies, analytics tools, or similar technologies

How We Use Your Information

We use your information only as permitted by applicable laws and regulations, including HIPAA. This includes:

Treatment

• Filling prescriptions
• Communicating with prescribers
• Coordinating care
• Reviewing medication related information needed to dispense and deliver prescriptions appropriately

Payment

• Processing payments
• Billing insurance providers
• Managing claims and collections

Healthcare Operations

• Quality assurance and service improvement
• Compliance, auditing, and internal reviews
• Staff training and operational efficiency
• Prescription Pickup and Delivery

Coordinating in store pickup

• Verifying recipient and delivery information
• Communicating with patients regarding order status, fulfillment, and delivery
• Facilitating lawful and appropriate delivery of prescription medications in accordance with applicable pharmacy laws and regulations

Legal and Regulatory Compliance

• Responding to lawful requests from regulators
• Reporting as required by public health authorities
• Meeting pharmacy board, delivery, and DEA requirements where applicable

How We Share Information

We do not sell your personal information or protected health information.

• We may share your information only under the following circumstances:
• With healthcare providers involved in your care
• With insurance companies or other payors for billing purposes
• With service providers performing business functions on our behalf, including services related to payment processing, technology, and prescription delivery, when permitted by law and subject to appropriate safeguards
• When required by law, regulation, subpoena, or government request
• To prevent fraud, abuse, diversion, or threats to health and safety

All third party relationships involving protected health information are governed by appropriate Business Associate Agreements where required by law.

Compliance With Privacy Laws and Regulations

Southern Star Pharmacy operates in compliance with all applicable privacy and healthcare laws and regulations, including but not limited to:

HIPAA

• Applicable state pharmacy and patient privacy laws
• Federal and state prescription drug and controlled substance laws and regulations, where applicable
• Applicable laws governing prescription fulfillment, pickup, and delivery
• Any other privacy or healthcare regulations that apply in the jurisdictions we serve We maintain policies and procedures designed to ensure:
• Protected health information is accessed only by authorized personnel0
• Our workforce receives training on privacy, confidentiality, and HIPAA compliance
• Patient information is used and disclosed only as permitted by applicable law
• Prescription fulfillment, pickup, and delivery operations are conducted in accordance with applicable legal and regulatory requirements
• We monitor and review our compliance practices on an ongoing basis

How We Protect Your Information

We maintain administrative, technical, and physical safeguards designed to protect your personal information and protected health information from unauthorized access, use, alteration, or disclosure.

These safeguards include:

• Secure Socket Layer (SSL) encryption for data transmitted through our website
• Access controls and role based permissions for systems containing patient information
• Secure storage of records and pharmacy related data
• Ongoing monitoring, risk review, and reasonable security practices
• Limiting access to patient information to personnel who need it to perform their job duties

Your Rights

You have rights regarding your health information, subject to applicable law. These rights may include:

• Requesting access to your records
• Requesting corrections to inaccurate information
• Requesting restrictions on certain uses or disclosures
• Requesting confidential communications
• Receiving an accounting of disclosures, where applicable
• Obtaining a copy of this Privacy Policy

To exercise these rights, please contact us using the information below.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience, understand website traffic, and improve site performance. These tools do not intentionally collect or store protected health information through the public facing website.

You may disable cookies through your browser settings, though some features of the website may not function properly as a result.

Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy or security practices of those third party websites. We encourage users to review the privacy policies of any external websites they visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any revised version will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or your privacy rights, please contact: Southern Star Pharmacy

6101 Windhaven Pkwy Ste 125

Plano, TX 75093

Phone: (844) 290-7034

Email: [email protected]